Regional Commercial Manager

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are seeking an experienced Regional Commercial Manager to join our dynamic team at PIL, that would be responsible for driving the commercial performance of the LARO region translating trade, commercial and customer service strategies into effective country-level execution.

The role provides functional leadership across commercial and customer-facing teams, ensuring effective pricing, cargo flow management, customer retention and commercial performance. The incumbent acts as the key interface between Headquarter and country organizations to strengthen sales capability, improve commercial discipline and deliver sustainable volume and business.

Roles & Responsibilities

1. Trade Management, Pricing & Cargo Flow

• Lead the execution of regional trade strategies in alignment with Headquarters' commercial and network objectives.
• Drive pricing and cargo flow initiatives to maximise volume, revenue, contribution and cargo quality.
• Establish, review and benchmark local charges, free time policies and tariff structures to strengthen revenue performance, maintain commercial discipline and support the Company's strategic objectives.
• Monitor market developments, customer demand and competitive activities to identify opportunities and risks.
• Provide commercial input and market feedback to support trade planning, network optimisation and business growth.
• Manage the commercial impact arising from network changes and service disruptions to protect business performance and customer relationships.

2. Commercial Performance & Business Growth

• Drive sustainable volume and revenue across the assigned region.
• Develop and execute regional commercial plans aligned with HQ objectives and budget targets.
• Identify opportunities to grow strategic accounts, target segments and new business opportunities.
• Monitor commercial performance and implement corrective actions where necessary.

3. Customer Service & Customer Experience

• Provide functional leadership to customer service teams to ensure service delivery supports commercial objectives.
• Drive continuous improvement in customer experience, customer retention and service quality.
• Lead the resolution of significant customer escalations and service-related commercial risks.
• Promote effective collaboration across different functions to ensure customer service delivery

4. Sales Capability, Commercial Excellence & CRM

• Enhance sales capability, commercial discipline and execution effectiveness across regional commercial teams.
• Strengthen sales planning, customer management, pipeline visibility and commercial productivity.
• Drive effective adoption and utilisation of CRM platforms and customer management processes.
• Ensure consistency in commercial practices, customer engagement standards and performance management across countries.

5. Commercial Governance & Stakeholder Management

• Ensure compliance with corporate commercial policies, pricing guidelines and governance requirements.
• Review commercial exceptions, customer commitments and local commercial practices to ensure alignment with company standards.
• Act as the key liaison between Headquarters, Regional Office and country commercial teams.
• Build strong relationships with key customers and internal stakeholders to support business objectives.

6. Strategic Projects & Transformation

• Represent the region in strategic initiatives and cross-functional projects.
• Lead regional implementation of commercial transformation initiatives, including systems, processes and digital solutions.
• Drive adoption of best practices and continuous improvement across regional commercial organisations.

Leadership Responsibilities

• Build a high-performing regional commercial organisation.
• Develop commercial talent and leadership capability across the region.
• Foster collaboration, accountability and continuous improvement.
• Drive alignment between HQ strategy and local execution.

Skills & Qualifications; 

Experience

• Bachelor's Degree in Business, Maritime Studies, Logistics, Supply Chain, Economics or related disciplines.
• Minimum 10 years of relevant commercial experience in container shipping, logistics or related industries.
• Strong experience in trade management, pricing, cargo flow management and commercial leadership.
• Demonstrated experience managing multi-country commercial operations and stakeholders.
• Strong analytical, negotiation, communication and stakeholder management skills.
• Experience in commercial transformation, CRM deployment or process improvement initiatives will be advantageous.

Technical Skills

• Proficiency in Excel (mandatory).
• Power BI knowledge (strong plus).
• Solid analytical skills with attention to detail.
• Ability to translate data into insights and clear recommendations.
• Comfort with CRM and pipeline management tools.

Language

• Fluent English – written and spoken (mandatory, Advanced level).
• Additional regional languages (Spanish, Portuguese) are a plus.

WE VALUE:

• Self-driven and has a proactive approach in driving process improvements
• Able to work independently and display high adaptability while working in a dynamic environment
• Works well as a team player and able to collaborate and work across departments

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.