Commercial Manager

Job summary: 

Lead the assigned sales team to deliver profitable, sustainable growth. Serve as the primary commercial contact for customer shipping requirements, while building and managing a high‑quality portfolio of customers and opportunities. Partner directly with customers to develop, secure, and retain the most profitable business, and coach the team to consistent, data‑driven performance.

Main Responsibilities: 

• Responsible for the Sales Budget and Trade BSA on the services operated in his/her geography
• Deliver the agreed number of active accounts
• Ensure sales pipeline remains consistent, accurate, and up to date.
• Hold reasonable number of strategic accounts, still allowing sufficient time for monitoring the sales performance and coaching
• Participate in a minimum number of weekly joint sales calls/visits organized by his/her team.
• Conduct sales account planning, pipeline management and performance management
• Negotiate Strategic business opportunities and local tenders (with Trade GCAM support)
• Handle and resolve customer escalations when needed.
• Conduct Quarterly Business Review with key local customers
• Participates in trade and commodity fairs in the country and internationally if needed
• Works closely with all departments heads to assure specific customers’ needs are handled appropriately
• Report Sales related matters to Senior Management meeting
• Discuss with Trade Management teams on strategic rate requests
• Provide weekly feedback on market intelligence
• Ensure his/her team’s KPI targets are set, tracked, and consistently updated in CRM for full visibility
• Monitor sales leads performance in and out
• Validate TH loading forecast for each service on every Monday
• Ensure accurate planning and execution of sales visits, from visit scheduling to final call reports and opportunity updates.
• Keep update service regulation, Service launching & changing in order to educate customer.
• Identify potential new opportunities
• Lead, coach, and develop the branch sales team through regular performance reviews and structured coaching.
• Ensure compliance with commercial policies, pricing governance, and internal controls.
• Ensure branch activities are aligned with country strategies.
• Build a strong customer‑centric and performance‑driven culture within the branch
• Office Administrative of the branch

Specification : 

• Good Communicator: The staff will demonstrate an ability to communicate effectively (written and verbal) with stakeholders to detail to the tasks assigned.
• Team Player: The staff must be a team player, fostering strong working relationships with colleagues to achieve collective success.
• Customer-Focused: The staff should maintain a customer-focused mindset.
• Bachelor Degree with 10 years of experience in Carrier Sales, Customer Service or related experience.
• Experience in the Maritime Industry preferred. 
• Able to communicate in English,  both verbal and written
• Proficient in M365