Senior Executive ,Sales Support

Job Responsibilities

• Prepare quotations, proposals, customer presentations and tender submissions. 

• Coordinate RFQ/RFP requirements with relevant stakeholders. 

• Support the sales team in gathering rates, service information, and commercial data. Coordinate rate requests with shipping lines, airlines, transport providers, and subcontractors. 

• Monitor quotation validity and follow up on pending sales opportunities. 

• Support customer onboarding activities and account set-up processes. 

• Ensure timely communication between customers and internal teams. 

• Assist in resolving customer issues and service-related enquiries. 

• Prepare weekly sales pipeline reports and monthly sales performance reports. 

• Maintain records of submitted tenders and quotation outcomes. 
• Work closely with Operations, Customer Service, and Finance teams. 
• Support implementation and transition activities for newly secured customers. 
• Follow up on action items arising from customer meetings. 
• Ensure all activities are conducted in accordance with company policies and procedures. 
• Perform any other duties assigned by the Department Head.

Job Requirements

•    Diploma or Degree in Logistics, Supply Chain, Business Administration, Marketing, or related discipline. 
•    Minimum 2-5 years of experience in Sales Support, Customer Service, Commercial Support, Freight Forwarding, Shipping, or Logistics industries. 
•    Knowledge of freight forwarding and logistics-related operations preferred. 
•    Experience in handling quotations, tenders, customer onboarding, and commercial documentation. 
•    Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word.

•    Strong coordination and administrative skills. 
•    Excellent verbal and written communication skills. 
•    Good analytical and reporting capability. 
•    Strong proficiency in Microsoft Excel and presentation tools. 
•    Good understanding of commercial processes and customer requirements. 
•    Ability to manage multiple priorities simultaneously. 
•    Strong problem-solving and follow-up skills.