Manager, Sales Execllence

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

The Sales Excellence Manager will be responsible for driving the end-to-end transformation of the PIL Sales Process and the Customer Relationship Management (CRM) ecosystem as well as managing Sales Performance, designing and ensuring adherence to Sales Standards. Additionally, this role involves being part of the Sales & Customer Service Excellence team to look at the strategic design, implementation, and adoption of the overall group Sales Process and the CRM platform, ensuring it aligns with business objectives, enhances customer engagement, and improves operational efficiency. The successful candidate will work cross-functionally with IT, Regional Offices, Agency Offices (Sales, Customer Service, and Operations teams) to deliver a seamless digital experience while optimising internal processes.

Key Responsibilities:

• Develop and implement best practices for sales process, including CRM and pipeline management.
• Ensure proper usage and effective adoption of CRM (Customer Relationship Management tool).
• Gather and align enhancements for the CRM platform in collaboration with Regional offices, IT and relevant stakeholders.
• Define, align, and track global sales performance metrics.
• Partner with PIL Academy to prepare and deliver training courses using up-to-date market content.
• Drive global initiatives involving the sales organization, ensuring cross functional alignment.
• Lead or support global rollouts of Sales processes, tools or methodologies.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field. Advanced degrees or relevant certifications (e.g., PMP, CSM) may be advantageous.

• Proven experience in project management, with a focus on executing complex projects within specified timelines.
• Experience implementing digital sales & customer service tools and automation initiatives.
• Experience in Sales Performance analysis and management.
• Strong Sales Methodology knowledge.
• Proven experience driving end-to-end sales processes.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Familiarity with the container shipping industry with commercial sales background is a plus.
• Minimum 5 years of experience.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.