Manager, Business Process (Commercial Agency)

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

This role will streamline, refine, standardise and automate existing processes to ensure efficient and effectiveness of financial processes across global agencies. You will lead end-to-end implementation of finance workstream of the global shared services project, and be responsible for design of global blueprint for agency finance, standardize processes and optimise workflows to enhance efficiency, accuracy and consistency across the organisation. 

Key Responsibilities

Business Process Optimization

• Lead the development and implementation of business process improvement and automation strategies and initiatives \
• Analyze current processes to identify bottlenecks, redundancies and areas that can benefit from automation
• Drive the adoption and integration of automation technologies, including AI and RPA, to streamline operations and enhance process performance
• Collaborate with cross-functional teams to gather insights, conduct process assessments and identify opportunities for process improvement and automation
• Design, lead and co-ordinate business process improvement strategies with internal and external stakeholders, overseeing all aspects of the BPO stages and conducting workshops for buy-in and execution
• Monitor and evaluate the effectiveness of automation initiatives, ensuring they deliver the expected efficiency gains and performance improvements
• Develop and maintain process documentation, including standard operating procedures (SOPs), guidelines and best practices
• Drive process change management efforts, ensuring smooth transitions and effective adoption of new processes and automation technologies
• Oversee teams working on process improvements and deliver the training for these new processes.
• Train and support staff in the adoption and utilization of automation tools and technologies, fostering a culture of continuous improvement and innovation

This function is responsible for leading the finance workstream of the Global Shared Service Project:

The BPO function is responsible for managing end-to-end implementation and migration tasks relating to the Shared Services setup. The BPO head and team will be part of the global project team responsible for the global process blueprint for agency finance operation processes and for ensuring a seamless and successful transition while maintaining operational excellence.

Business Process Optimisation and Finance Transformation

• Assess current processes and identify areas for optimisation
• Identify inefficiencies in agency financial process and implement best practises for improvement
• Develop and implement strategies to streamline workflows and enhance operational effectiveness
• Drive automation and digital transformation initiatives to modernise finance operations, including robotic process automation and AI-drive analytics in the subsequent phase of the Global Shared Services Project scope
• Collaborate with cross-functional teams to integrate finance systems and tools effectively, including existing and new Global system tools to be implemented
• Foster a culture of continuous improvement within finance teams
• Work closely with ISD and finance teams to ensure successful deployment of process enhancements 

Project Management & Execution

• Lead end-to-end finance transformation initiatives, ensuring timely delivery and alignment with project goals
• Engage with key stakeholders to drive change management and adoption of new processes
• Prepare and present project updates to senior leadership 

Stakeholder & Change Management

• Act as a strategic partner to finance leaders, understanding business needs and recommending solutions
• Engage with stakeholders to ensure buy-in and successful implementation of changes
• Develop training programs and communication strategies to facilitate smooth transitions

MUST HAVE:

• Bachelor’s degree in Business, Accountancy, Economics, Finance, Data analytics or a related field
• Professional certification such as Lean Management or PMP (Project Management Professional) would be preferred
• A minimum of 10 years of experience in business process optimization, process improvement or a related role
• Proven experience in a leadership role in a large organization
• Proven experience in successfully leading large-scale process improvement/ digitalization projects
• Experience with change management and leading organizational transformations
• Familiarity with the container shipping industry is a plus.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.