LARO - Process Improvement Specialist
Chile
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career
We are seeking a detail-oriented and highly organized Process Improvement Specialist to join our dynamic Operations Transformation Regional team at PIL. The successful candidate will act as a key enabler of the regional innovation agenda and HQ programs, providing the structure, governance, and discipline required to make transformation sustainable. Support the execution of strategic pillars:
- Standardization to Scale: Harmonize agency and regional processes for consistency.
- Sustain through Enablement: Drive global initiatives ensuring alignment between the region and HQ.
- Strengthen Ways of Working: Embed collaboration, governance, and best practices to improve performance.
This role ensures that regional priorities and global initiatives are successfully localized and adopted across LATAM.
Key Responsibilities
- Execute the regional innovation roadmap and enable HQ-led programs, ensuring alignment with business growth objectives.
- Manage transformation projects: master plan, RAID, milestones, dependencies, governance, and executive reporting.
- Harmonize processes across countries, defining regional standards and core vs. local matrices (SOP/RACI, version control).
- Define and monitor KPIs, activate improvement plans, and ensure measurable impact.
- Coordinate stakeholders (countries, SSC, HQ), manage expectations, and resolve conflicts using data.
- Lead initiatives to strengthen ways of working, empowering teams with best practices and tools for productivity.
- Support knowledge transfer and readiness criteria for operational handovers and hypercare phases.
Skills & qualifications
- 5+ years in process improvement / BPM / PMO / Project Management.
- Experience managing multi-stakeholder projects in dynamic environments.
- Ability to document processes and create actionable SOPs/RACIs.
- Metrics-driven mindset (define KPIs, track progress, close gaps).
- Proficiency in Excel/Sheets, PowerPoint/Slides, Visio/Miro/Bizagi; organized work in SharePoint/Drive, MS Project/Planner, or similar tools (Asana, ClickUp, Smartsheet, Jira).
- Advanced English (presentations and coordination with HQ).
We value
- Exposure to freight transport (shipping/aviation) or Shared Services.
- Knowledge of Six Sigma/Lean/Kaizen/PDCA or Process Mining tools.
Why Join Us
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process
To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.
Eligibility to Apply
This position is open to Chilean nationals or individuals who currently have the legal right to work in Chile. Please note that applicants without this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.