Indoor Sales Executive

Jordan

Job Title

Essential Functions

Focuses on customers who do not need/want to be visited, mainly small potential customers
Has selling responsibility from initial customer contact up until and including RFA creation (handles quotes under standard terms and conditions).
Covers Import and Export customers (activate Push-pull strategy) which are part of his/her portfolio
Perform weekly activity checks to secure loyalty / business continuity
Do regular business developments efforts – increase the number of active accounts managed
Sell basic and Value added services to his/her portfolio
Deliver the agreed number of qualified sales calls per week and declare them in PIL present/future system of record
Conduct sales account planning and performance management
Approach customer through specified Sales channels (e.g., key account management, special cargo, reefer, import)
Directly negotiate Business opportunities with small sized customers
Attends to email/phone enquiries from customers and address customer problems, in collaboration with Customer Service Department
Manage the Sales leads allocated to him/her within the agreed timeframe
Works closely with all departments to assure customers profiles are known and taken care of
Conduct regular joint meetings with Customer Service
Offer Freight and secure shipment with all inquiries
Discuss with Trade Management teams on rate requests
Provide timely feedback for Freight requirement, Market rates and update any situation.
Work towards achieving the overall Agency budget together as part of the country agency team commercial strategy.
Keep record of Sales call / Losing Cargo's report to feedback with Sales Manager
Report market summary by Weekly basic to Sale Manager and Sales team
Generate TH load forecast in each service on every Monday
Submit weekly sales visit planning
Keep update service regulation, Service launching & changing in order to educate customer

Job Requirements, Qualifications & Competencies
- Education: BSC degree with major in business administration
- Experience: 2–3 years in indoor sales, customer service, logistics coordination, or a related field (shipping/export industry preferred).
- Skills & Qualifications:
  - Understanding of shipping line processes, booking flow, documentation, and customer support.
  - Excellent verbal and written communication for handling clients and internal teams.
  - Advanced proficiency in Microsoft Excel for data analysis and reporting.
  - Strong ability to handle client issues, operational challenges, and negotiation scenarios.
  - Strong Drive to meet targets, handle pressure, and take ownership of task