Executive, Customer Service

Job Responsibilities

You will be responsible in managing the logistics activities for the customer and provide guidance to the team, ensuring that the customer's service requirements and needs are met.

• Ensure all logistics/operations activities are performed in the most effective and efficient manner to ensure the customer and Company KPIs are achieved
• Respond to customer enquiries and resolve non-conformance or discrepancies promptly and accurately
• Lead and provide guidance to the team to ensure high service standards and customer satisfaction
• Conduct training/ briefing to the team to ensure customers' requirements and requests are understood
• Prepare weekly / monthly reports and present the findings to the customers
• Bi-yearly review and update of the department working instructions and SOP
• Responsible for data integrity and confidentiality of customer information
• Other ad-hoc duties as assigned

Job Requirements

• Diploma/Degree in Supply Chain Management or equivalent
• 4-5 years of experience in freight forwarding/ logistics/ transportation with proven track record of leadership in managing staff
• Customer service oriented with good communication and interpersonal skills
• Good analytical and problem solving ability
• Knowledge in shipping documents ie. letter of credit, bill of lading etc
• Familiar with Warehouse Management System
• Proficient in Microsoft Office applications