Deputy Manager, Fleet Business Process (Strategy, Systems & Projects)

Role & Responsibilities: 

• Systems Project Support & IT Coordination: Systems support for operational modules/systems and collaborate with the IT team and/or external vendors on requirement gathering, testing and effective completion of development of new systems/enhancements. For transversal processes, to work with Project New Age team.
• Performance Analysis & Reporting:

• Own report generation, circulation and analysis of results for OPPC performance reports including but not limited to Agency KPIs, Terminal Velocity. Identify areas for improvement and implement corrective actions in collaboration with OPPC teams, ROs and agencies  

• Work with OPPC Departments to identify reporting requirements and function as the Tableau/Power BI superuser

• Presentation Development & Visual Communication: Create high-quality presentations using Microsoft PowerPoint for internal and external stakeholders. Must be highly proficient in PowerPoint, with a creative approach to visual storytelling and the ability to tailor content across a variety of topics and audiences.
• Process Design & Optimization: Support the design and continuous improvement of business processes to drive operational efficiency, enhance performance, and reduce costs where possible (including drafting of standard operating procedures and drawing process flows). Work closely with Project New Age team on transversal processes.
• Gap Analysis & Resolution: Identify inefficiencies and process gaps in OPPC related operations workflows across HQ, ROs and agencies, recommending and implementing approved corrective actions to streamline operations.
• Process Improvement & Automation: Continuously look out for opportunities to improve processes and work on automating key operational transactions to reduce manual efforts and enhance overall productivity.
• Efficiency Initiatives Support: Assist to consolidate the division’s efficiency initiatives
• Ad-Hoc Project Assistance: Support various ad-hoc projects across different OPPC departments, including Liner Operations, Ports & Terminals, Special Cargo, and Dangerous Goods (DG), as needed, ensuring smooth project execution.
• Other Duties as Assigned: Perform additional responsibilities as required to meet the evolving needs of the division.

Requirements:

• Recognized Degree preferably in Maritime, Business Analytics or IT related disciplines
• Minimum 5 years working experience in Liner Shipping, preferably in areas related to operations, with at least 2 years in a supervisory or mid-management role
• Marine Operations Systems product design experience will be an advantage
• Experience with Business process management and automation projects preferred