Customer Service Executive

Job Description

• Manage and monitor client shipments , ensuring shipment details are accurate and payments are completed and cargo is released.
• Issue Delivery Orders (DOs) through the customs system and ensure all required documentation is completed accurately.
• Follow up with clients regarding pending issues, requests, and outstanding requirements to ensure timely resolution.
• Handle BL amendments requested by clients.
• Provide information and guidance to customers regarding documentation requirements and procedures.
•  Ensure that all documentation is accurate and complies with local and international regulations.
• Maintains an organized filing system for all documentation.
• Respond to customer inquiries and provide updates on the status of their documentation
• Assist in preparing reports related to documentation activities and transactions

• Education: BA degree with major in business administration or any other related field.
  
  
• Experience: 2-3 year experience with shipping operation field.
  
  
• Skills:
  • Have excellent verbal and written communication skills and interpersonal skills
  • Have excellent skills in problem solving and decision making.