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Customer Service Assistant Manager

Philippines

Key Reponsibilities

  • Coordinates closely with overseas Shared Services team on customer bookings and booking confirmation as well as timely release of Authority to Withdraw (ATW)

  • Proactively coordinates with Head Office Trade and Cargo flow teams for space requirements

  • Works closely with Head Office DG Desk to get approvals for DG shipments

  • Handles inquiries from accounts and provides timely shipment info and updates

  • Coordinates closely with internal teams on equipment availability, vessel schedules and monitoring of cargo movements

  • Resolves service issues and manage escalations timely

  • Maintains strong, long-term client relationships

  • Coordinates with terminal operators, trucking providers, network partners as well as overseas counterparts

  • Proactively addresses operational challenges with internal teams

  • Act as a backup resource for Outport offices and supports overall sales initiatives

  • Contributes to continuous process improvement

 

Qualifications

  • Bachelor’s Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or any related field

  • Minimum of 3 to 7 years of experience in International Shipping, NVOCC, Freight Forwarding

  • Demonstrates strong work ethic; reliable, proactive and self-motivated

  • Highly Analytical with excellent problem-solving skills

  • Personable with strong communication and customer service skills

  • Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint) or Canva

  • Preferably from Paranaque, Pasay, Makati or Manila

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