Customer Care Agent (Côte d'Ivoire)

Côte d'Ivoire

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are seeking a highly motivated and experienced Customer Care Agent to join our dynamic team in Côte d'Ivoire. The successful candidate will play a crucial role in providing outstanding customer service to support our operations in the shipping industry.

Key Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries and resolving complaints in a professional and timely manner.
Ensure seamless coordination with internal teams such as operations, logistics, and sales to meet customer needs effectively.
Maintain accurate records of customer interactions, transactions, and feedback.
Proactively provide updates to customers on shipment schedules, delays, or changes.
Educate customers on shipping procedures, documentation requirements, and other relevant information.
Identify and escalate complex issues to the appropriate departments for resolution.
Build and maintain strong relationships with customers to foster loyalty and satisfaction.
Adhere to company policies, industry regulations, and service standards.

MUST HAVE:

Proven experience in customer care/service within the shipping industry.
Strong understanding of shipping line operations and local market practices in Côte d'Ivoire.
Excellent verbal and written communication skills in French and English.
Proficiency in customer relationship management (CRM) tools and Microsoft Office Suite.
Strong problem-solving skills and the ability to handle stressful situations effectively.

WE VALUE:

Exceptional interpersonal skills with a customer-first mindset.
Detail-oriented with excellent organizational abilities.
Adaptability to work in a fast-paced, dynamic environment.
Team player who can collaborate effectively with diverse groups.
Proactive and solutions-oriented approach to challenges.

Why Join Us:

Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.

Eligibility to Apply:

This position is open to Côte d'Ivoire nationals or individuals who currently have the legal right to work in Côte d'Ivoire. Please note that applicants without this eligibility will not be considered.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.