Counter Documentation Agent (Douala)

Cameroon

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are looking for a dedicated and detail-oriented Counter Documentation Officer to join our team at PIL Cameroun. This individual will serve as the primary point of contact for customers seeking documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service. The ideal candidate will be organized, communicative, and committed to delivering a seamless experience that reflects our company’s values and operational excellence.

Key Responsibilities:

Control and issuance of import and export invoices (local charges, demurrage, detention, freight, port charges and extra charges)
Control and release of delivery orders
Ensure that the customer experience tracking database is kept up to date.
Perform all customer service tasks that may result to the agency's development
Perform all customer service tasks that may contribute to the agency's development
Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
Provide timely updates on shipment status and documentation readiness.
Handle complaints and escalate unresolved issues to the appropriate department.
Assist customers in understanding billing details and resolving discrepancies.
Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction.

MUST HAVE:

Minimum 2 years of experience in customer service or documentation and ideally in the shipping/logistics sector.
Familiarity with import/export procedures and invoicing.
Ability to work under pressure and manage multiple tasks.
Customer-oriented mindset with problem-solving abilities.
Discretion and professionalism in handling sensitive information.
Team spirit and adaptability.

We Value:

Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Proficiency in MS Office.
Fluency in French and English is an asset.

Why Join Us:

Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience on PIL Career Website.

Eligibility to Apply:

This position is open to Cameroonian nationals or individuals who currently have the legal right to work in Cameroon. Please note that applicants without this eligibility will not be considered.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.