CDI - Export Documentation Agent (Abidjan)
Côte d'Ivoire
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career.
Ensure Accurate Export Controls. Deliver Strong Customer Support. Enable Smooth Cargo Loading.
Pacific International Lines (PIL) is looking for a reliable and detail-driven Export Documentation Agent to manage the export documentation workflow and support timely, compliant vessel loading in Cote d'Ivoire. This role is essential in ensuring that all export shipments meet regulatory requirements, customer expectations, and shipping line standards.
Key Responsibilities:
The Export Documentation Agent manages the full export documentation lifecycle — from receiving shipping instructions (SI) to issuing the final Bill of Lading and coordinating closely with customers, operations, the invoicing team, port of destination offices, and other external stakeholders (Port, Terminal, etc.). The ideal candidate is organized, customer-focused, and comfortable with deadlines and high documentation volumes.
Shipping Instructions (SI) Management
- Receive, check, and validate Shipping Instructions submitted by customers or forwarders.
- Ensure SI details are accurate (shipper/consignee, cargo description, weight, HS codes, marks, reefer details, hazardous info, etc.).
- Follow up proactively with customers for missing or incomplete information.
Bill of Lading (BL) Drafting & Issuance
- Prepare accurate BL drafts based on validated SIs.
- Share BL drafts with customers and manage amendments/corrections efficiently.
- Issue Original BL, Seaway Bill, or Telex Release according to customer requirements and payment confirmation.
- Ensure proper archiving (digital & physical) of all BL documents.
Coordination With Internal Teams
- Work closely with the Invoicing Team to ensure export charges are billed correctly and on time.
- Align with AR/Cashier to ensure confirmation of payment before BL release.
- Coordinate with Operations regarding cut-off times, documentation deadlines, cargo loading lists, and vessel schedules.
- Liaise with POL/POD offices when required for amendments, restrictions, or special cargo instructions.
Customer Service & Communication
- Provide timely information to customers on documentation requirements, cut-off deadlines, BL processes, and release options.
- Respond to customer queries and assist with documentation issues or corrections.
- Maintain professional and clear communication at all times to ensure customer satisfaction.
System Updates & Data Accuracy
- Update all export details in PIL systems (SI status, BL details, amendments, release type).
- Maintain accurate data to support manifesting, operational planning, and financial processes.
Compliance & Documentation Integrity
- Ensure all export documentation meets local and international regulations (customs, port authority, cargo restrictions).
- Verify compliance with VGM requirements, special cargo documentation (DG, reefer, OOG), and PIL policies.
- Maintain data confidentiality and ensure documents are audit-ready.
MUST HAVE:
- Diploma or degree in Logistics, Shipping, International Trade, or Business.
- 1–3 years of experience in export documentation, shipping, freight forwarding, or port environment.
- Strong understanding of SI, BL drafting, VGM, export procedures, and cut-off requirements.
- Proficiency in Excel and shipping/ERP systems.
- Fluent in French and English.
- Strong attention to detail, organization, and deadline management.
- Excellent communication and customer service orientation.
WE VALUE:
- Responsiveness and ownership of tasks.
- Problem-solving and ability to handle last-minute changes calmly.
- Collaboration and transparency across teams.
- Discipline, reliability, and service mindset.
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience on PIL Career Website.
Eligibility to Apply:
This position is open to Ivorian nationals or individuals who currently have the legal right to work in Ivory Coast. Please note that applicants without this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.