Branch Manager, Agency (South Africa, Cape Town)
South Africa
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career.
We are seeking a highly motivated and experienced Branch Manager, Agency to join our dynamic team at PIL. The successful candidate will play a crucial role in leading branch operations, driving business growth, and ensuring operational excellence in the Western Cape.
Key Responsibilities:
Strategic Leadership
- Oversee the management of the Western Cape branch office and contribute to the strategic direction of PIL South Africa.
- Differentiate the company through innovative strategies and superior service delivery.
- Optimize revenue generation and cost efficiency across all operations.
Customer Relationship Management
- Build and maintain strong relationships with key importers, exporters, and other stakeholders.
- Actively support sales staff in ensuring seamless customer engagement and satisfaction.
- Conduct regular customer visits, maintain up-to-date CRM records, and manage reefer customer accounts to address their specific needs.
Operational Excellence
- Manage and monitor export booking performance, ensuring optimal slot utilization for both laden and empty allocations.
- Oversee equipment supply, claims resolution, and vessel operations to ensure high productivity and service standards.
Reefer Cargo Responsibilities
- Act as the primary point of contact for reefer customers, providing consultative support and proactive solutions.
- Identify opportunities to upsell or cross-sell value-added services, including customized logistics solutions.
Team Management
- Lead and manage branch staff to maximize productivity while ensuring compliance with labor laws and company procedures.
- Foster a collaborative work environment, promoting professional growth and teamwork.
Marketing and Reporting
- Oversee marketing, import, export, and operational activities at the branch level.
- Prepare and submit performance reports regularly.
MUST HAVE:
- Tertiary education in business, marketing, or commerce is preferable.
- At least 5 years of management experience in a sales/customer service role, ideally within the shipping line industry.
- Experience in sales and business development is required.
- Proficiency in writing professional sales proposals and standard operating procedures.
- Strong operational expertise in import and export freight management.
- Proven experience managing reefer cargo operations and customer needs.
- Demonstrable leadership and team management skills.
- Excellent interpersonal and negotiation abilities.
- Solid understanding of financial management, budgeting, and cost control.
- Strong communication and interpersonal skills, with proficiency in verbal and written English, required to effectively communicate with counterparts, stakeholders, and global teams.
WE VALUE:
- Maturity, adaptability, and a high degree of integrity.
- Open-mindedness, self-motivation, and a proactive attitude.
- Strong analytical and problem-solving abilities.
- Experience in managing teams and prioritizing workloads.
- Ability to work in a fast-paced, dynamic environment with cross-functional teams.
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.
Eligibility to Apply:
This position is open to South African nationals or individuals who currently have the legal right to work in South Africa. Please note that applicants without this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.