BPM Documentation Expert (LATAM)
Chile
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career
We are seeking a detail-oriented and highly organized BPM Documentation Expert to join our dynamic Regional LATAM team at PIL. The successful candidate will play a crucial role in overseeing the day-to-day Business Processes management and ensuring smooth coordination between various stakeholders.
About the Role
At Pacific International Lines (PIL), we’re undergoing a major transformation in how we operate across Latin America. As a BPM Documentation Expert, you will play a key role in two strategic initiatives:
- The migration of operational back-office tasks to our global Shared Services Center (SSC)
- The implementation of a new ERP system (GFS), particularly in areas related to customer invoicing and third-party billing
You will serve as a knowledge lead for documentation and back-office processes across nine countries in the region. This includes capturing local variations, supporting process standardization, and ensuring accurate knowledge transfer to the SSC. Over time, this role will evolve into a process owner position, overseeing quality and driving continuous improvement efforts.
Key Responsibilities:
- Act as subject matter expert (SME) for regional back-office processes, including:
- Customer rate contract filing
- Booking management
- Export documentation (Shipping Instructions, BL draft/issuance, customs manifests such as China)
- Container movement tracking
- Import Documentation
- Vessel & Ports Operations
- Analyze and document as-is processes in detail for countries in scope:
- Mexico, Guatemala, Colombia, Ecuador, Peru, Chile, Brazil, Argentina, and Uruguay
- Collaborate with local teams and SSC counterparts to ensure effective knowledge transfer and operational continuity
- Partner with the IT and Finance teams to support the implementation of Agency Management System (AMS).
- Support ERP (GFS) implementation by clarifying current processes and validating future-state designs for:
- Customer invoicing
- Third-party billing related to equipment and port operations
- Participate in system testing, training, and rollout preparation
- Post-migration, act as process owner, monitoring SSC execution quality and identifying opportunities for continuous improvement
Skills & qualifications:
- Experience in the shipping industry is required (experience in agencies, freight forwarders, or related logistics companies is also considered valuable)
- Deep understanding of documentation and operational back-office processes
- Strong ability to capture and document detailed process steps and identify country-specific variations
- Fast learner with a structured, analytical mindset
- Excellent communication skills and the ability to collaborate across countries and functions
- High attention to detail and process discipline
- Fluent in English and Spanish (spoken and written)
- Willingness to travel occasionally within the region
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Application Process:
To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.
Eligibility to Apply:
This position is open to Chilean nationals or individuals who currently have the legal right to work in Chile. Please note that applicants without this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.