Assistant Manager, Sales Execllence

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

The Assistant Manager, Sales Excellence will be responsible for driving the end-to-end transformation of the PIL Sales Process and the Customer Relationship Management (CRM) ecosystem as well as managing Sales Performance and ensuring adherence to Sales Standards. Additionally, this role involves being part of the Sales & Customer Service Excellence team to look at the strategic design, implementation, and adoption of the overall group Sales Process and the CRM platform, ensuring it aligns with business objectives, enhances customer engagement, and improves operational efficiency. The successful candidate will work cross-functionally with IT, Regional Offices, Agency Offices (Sales, Customer Service, and Operations teams) to deliver a seamless digital experience while optimising internal processes.

Get On Board for a Dynamic and Purposeful Career.

Key Responsibilities:

• Support execution of sales processes, ensuring alignment with global standards.
• Provide first level support for sales tools, addressing user issues and ensuring adoption.
• Translate business requirements into CRM solutions in collaboration with IT and relevant stakeholders.
• Provide visibility and insights into sales performance for management
• Maintain documentation, SOPs and user training guides to support system usage and business compliance.
• Coordinate with the regions to support smooth rollout of initiatives.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field. Advanced degrees or relevant certifications (e.g., PMP, CSM) may be advantageous
• Proven experience in project management, with a focus on executing complex projects within specified timelines.
• Experience implementing digital sales & customer service tools and automation initiatives.
• Experience in Sales Performance analysis and management.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Familiarity with the container shipping industry with commercial sales background is a plus.
• 3 - 5 years of experience

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.