Assistant Manager, CRM Transformation, Business Process & Shared Services

Assistant Manager, CRM Transformation

 Singapore

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Key Responsibilities:

The Assistant Manager for CRM Transformation will be responsible for driving the end-to-end transformation of the Customer Relationship Management (CRM) ecosystem. This role involves being part of the PMO team to look at the strategic design, implementation, and adoption of a new CRM platform, ensuring it aligns with business objectives, enhances customer engagement, and improves operational efficiency. The successful candidate will work cross-functionally with IT, Sales, Customer Service, and Operations teams to deliver a seamless digital experience while optimizing internal processes.

1. Strategic Vision: As part of the PMO team, to develop and communicate a clear roadmap for CRM transformation aligned with business goals.
2. Stakeholder Management: Build and maintain effective relationships with key stakeholders, both internal (executives, department heads) and external (vendor representatives), ensuring alignment and support throughout the implementation.
3. Team Leadership: Lead and inspire cross-functional teams involved in the transition, fostering a collaborative and high-performance culture to achieve project milestones.
4. Decision-Making: Make informed and timely decisions, considering the impact on the CRM project and the broader organizational context.
5. Change Leadership: Drive organizational change by effectively communicating the benefits of CRM and Sales Process alignment initiative and addressing concerns proactively.
6. Risk Management: Identify potential risks associated with implementation, develop mitigation strategies, and lead the implementation of risk management plans.
7. Continuous Improvement: Foster a culture of continuous improvement by evaluating processes and systems, identifying opportunities for optimization, and implementing best practices.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field. Advanced degrees or relevant certifications (e.g., PMP, CSM) may be advantageous.
• Proven experience in project management, with a focus on executing complex projects within specified timelines.
• Experience implementing digital customer service tools and automation initiatives.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Familiarity with the container shipping industry is a plus.
• 3 - 5 years of experience.

WE VALUE:

• Adaptable and resilient in managing change and ambiguity.
• Excellent interpersonal and communication skills.
• Ability to foster collaboration and teamwork
• Strong analytical and problem-solving skills.
• Highly motivated and results-driven with a strategic mindset.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

Foreign candidates will be subject to the validity of approved work passes to work in Singapore.  

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.